Welcome to the Gradwell Partner Newsletter!

Admin Area Developments

You may have noticed some new developments in the CSR area over the past few weeks. Amongst other things, including bug fixes and tweaks, we have added plently of new long awaited features. Some small, others somewhat larger but here is what’s been delivered so far:

CSR Rename - The CSR area has been renamed the “admin” area, available at voip.partner.tld/admin/. CSR will redirect to admin.

Password Constraints - Added text notifying users on signup that an 8 character mixed case alphanumeric password must be chosen.

Price List - Added price list to CSR area. White label partners will see both wholesale and end user pricing.

Mail In Direct Debit - Added an option for white label partners to upload a pdf direct debit form and make this available on the signup form as payment method. End user posts completed form back to partner. Partner activates services when the direct debit is authenticated.

Default Bill Package - Removed “Default” as an option for extensions billing package. Will now default to any inclusive minute package that is available.

CSR Timeout - CSR timeout value now set to 60 minutes.

Reseller Tab - Renamed to the more logical name “Settings”.

Website Integration - Added a website integration tab including theme features, package sales links, and tariff calculator code.

Additional Admin Users - Partner can now create and manage additional admin area users.

TOS Numbers - Implemented bug fix which was preventing the TOS numbers section from working correctly.

Default Email Template - Added an option to view the default email templates.

Email Template Variables - Added list of available variables for use in email templates.

Tabbed User Page - Added tabs to the admin customer record page for easier viewing.

Bulk Tariff Change - Added ability to update multiple customers tariffs

SMS Alerts - Added support for multiple numbers.

Reporting - Added reporting functionality. Initial support for Commission Report, Concurrent Calls, Total Income by Customer, Number of Packages Sold, and Minutes Called.

Maintenance Windows

Gradwell is committed to keeping disruption of your service to a minimum. To help you plan ahead, we are introducing regular maintenance windows, which are times where we will schedule our planned maintenance work.

The maintenance windows will be 10pm-2am every Tuesday and Thursday.

Service Updates

We will notify all customers of scheduled work, a minimum of 7 calendar days in advance. Notices will be posted on our GradwellStatus.com website, which provides a variety of ways to subscribe to notifications (including email, SMS via Twittex, Google Calendar, and Twitter). It is highly advised that all partners subscribe to email updates here.

Suspended Cobranded End Users

On Thursday the 9th October we will begin preventing end users who are suspended due to non payment, from logging in to their control panels.

Implemented at the same time will be a new payment page, so that these suspended users can clear due invoices. This may be found at voip.partnerscustomdomain.tld/cardpayment.

New Porting Form

Our porting department have released a new version of the porting form, designed to make life a little easier. You may download this form here (in excel format). I would also advise our partners to read the following document designed to help you understand the porting process - Notes for completing the Porting Form.

Adapter News

We now stock a new ATA, the Grandstream HT-502 VoIP Adapter. End user pricing is currently set at £35.00. For more information, or to place an order visit here. We have ceased sale of the Flexor 151 and in future will offer the Grandstream 502 or Linksys PAP2T adaptor as inclusive hardware.

October Visits

I will be hitting the road again this month to visit some of our partners. Do you have sales leads that you would like assistance with? Would you like me to attend a pitch wearing your company’s hat? Perhaps some of your team may benefit from some training? If you would like to organise a meeting with me, please get in touch.

Feedback

Your views on what we’re doing and how we could make things even better are important to us. So if there’s anything you want to say please don’t hesitate to contact our Partner Manager, Matt Park, on 01225 800 900 or via reseller-support@gradwell.net.