We are pleased to announce that we are launcing our new customer support portal.

This system is used to handle the logging, recording and processing of all customer telephone calls and emails.

The system has been developed to be cosmetically very similar for customers, and the only significant change you will notice is a change in incident reference numbers.

Behind the scenes, the system is entirely integrated into our customer management, sales processing and finance system and will mean that staff assisting you with calls will have a more integrated view of the customer account in a single application.

Additionally, it is now linked directly with our bug tracking, incident/change management and software project management applications, which will help us do a better job of keeping track of the many “second line” tickets we handle, through a smoother workflow between the expanding teams in the company.

For customers, you now have the ability to view and manage all your tickets via the web at http://portal.gradwell.net/support.php in our new support portal which is linked to your main customer account and allows for ticket tracking and submission.

Naturally, we continue to be available via phone and email as given on our website: http://www.gradwell.com/contact/