Gradwell dot com Limited is pleased to advise the following arrangements for Christmas 2007 and New Year 2008:

Firstly, throughout the period, our regular out of hours call service will be in operation for urgent support.

Customers may telephone on 01225 800 888 to request a call out.

If you have an SLA agreement the call out may be free.

Non-SLA customers may request assistance for a £50 fee.

If you have a non-urgent support query, please contact us via email support@gradwell.net

Secondly, specific arrangements apply as follows:

* 24th December 2007 - Usual service, with reduced staff.
* 25th and 26th December 2006 - Emergency Call Out via telephone. No guaranteed Email Support
* 27th to 28th December 2007 - Usual service, with reduced staff.
* 29th and 31st December 2007 - Usual service, with reduced staff.
* 1st January 2008 - Emergency Call Out via telephone. No guaranteed Email Support
* 2nd January 2008 Onwards - Usual Service Resumes

Through out this period, sales and billing enquiries will be handled in much the same manner. Orders placed online will continue to be automatically provisioned.

From all the support staff of Gradwell
We wish you a Merry Xmas and a Happy New Year

We would like to take the opportunity to update our customers on service delivery for the last couple of weeks in November - apologies for the infrequent posts!

In general, the level of service we provided was high, but there are a few ongoing developments to update on.

Call Drops
Further to the network OSPF flap issue, we also replaced an ethernet switch that connects our main UK pstn gateway to the internet. This was showing some errors, and its replacement has dramatically reduced the number of call drops reported.

We do still have some customers experiencing call drops, and are working to identify whether these are related to their broadband link, or our asterisk platform, by completing some extensive stress testing of various versions of asterisk our call handling software.

Mail Delivery and Mailing Lists
Our mail system continued to operate normally and we did extra work to tune bounce and quarantine handling. We have also deployed a new mailman server.

Customer Support
Response times from customer support has been good this week and our new support rota (8am to 8pm and 9-1 on Saturdays and increased oversight on Sunday) has improved our ticket handing and response rate.

Platform Development
We have been able to complete development of a new clustered file server using Redhat GFS which we can begin to migrate data too, as well as an initial deployment of our VMWare platform.

Conclusion
We have been able to continue resolving outstanding issues and increasing the resiliance of our services.