Are you fascinated by new technology? Do you like playing with electronic devices to find out how they work? Can you solve problems? Do you like helping people use computers? Can you explain how broadband works?

If you can, then you should think about working for Gradwell.

Gradwell dot com Limited is a rapidly growing Internet Services Provider who focuses on VoIP (www.gradwell.com/voip/), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly. We are developing a new broadband internet product and require a technical support engineer to assist our customers with this service.

As a new and fast moving technology, VoIP is a demanding product to provide and our customer support team is regularly faced with evaluating new and different types of network routers, phones, broadband services etc. to make sure it all fits together correctly so our clients can make phone calls.

We have won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended. 2006 and 2007 have been equally exciting and we are continuing to double every year in terms of customer base, financial turn over and staff. We are a team of 20 with annualised turn over of £2 million.

Prior experience of supporting Broadband Internet as well as a general appreciation of the IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

About the job

Your responsibilities will be providing 1st customer support for our broadband internet service as part of a small team.

You will need to have an understanding of:

• A range of IP services and Internet Protocols
• Fault identification, diagnosis and resolution
• End to end Network Protocols
• Set up and configuration of ADSL Hardware, Email Clients and VoIP and Wireless Networking

You will need to have a good familiarity with web, email and computer networks, an understanding of broadband, experience with MS Windows operating systems or linux based systems . Experience with Asterisk and other VoIP services will be a plus.

You will be well organised, enthusiastic about new technology, eager to learn, good at asking questions to solve problems and have good written and spoken English with a clear telephone manner.

This position will appeal to those with a keen interest in the latest internet and telecoms technology.

Salary is £ 15,000 per year. We also offer a range of benefits (including free parking in Bath).

This is a full time position (37 hours a week, in an 9-5 pattern), based at our Bath offices in Cheltenham St, Bath, reporting to our Customer Support Manager. You will receive 24 days holiday per year.

We are also perform our Support during evening, weekend and bank holidays and we may ask you to work an 8am-4pm and 12pm-8pm week day shift pattern, as well as one weekend a month, to cover shift-team absences.

Application Details

For more information, please view our website at http://www.gradwell.com or contact David Stockford (david.stockford@gradwell.net, 01225 800 888).

Please apply via email to David Stockford, or post to: gradwell dot com Limited, 26 Cheltenham St, Bath, BA2 3EX.

Our offices are located on the Lower Bristol Road in Bath, a 10 min walk from the train station, next to the Green Park Tavern.

We are continually expanding our support team, so if you are interested in working with us, please get in contact.