Are you fascinated by new technology? Do you like playing with computers and other electronic devices to find out how they work? Can you solve problems?

If you can, then you should think about working for Gradwell.

Your responsibilities will be processing customer orders, predominantly configuring and dispatching VoIP Telephone hardware, maintaining our stock, processing deliveries and assisting the support and operations teams.

Gradwell dot com Limited is a rapidly growing Internet Services Provider who focuses on VoIP (www.gradwell.com/voip/), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly.

As a new and fast moving technology, VoIP is a demanding product to provide and our customer support team is regularly faced with evaluating new and different types of network routers, phones, broadband services etc. to make sure it all fits together correctly so our clients can make phone calls.

We have won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended. 2006 and 2007 have been equally exciting and we are continuing to double every year in terms of customer base, financial turn over and staff. We are a team of 20 with annualised turn over of £2 million.

Prior experience of the Internet, IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

About the job

Your responsibilities will be processing customer orders, predominantly configuring and dispatching VoIP Telephone hardware, maintaining our stock, processing deliveries and assisting the support and operations teams.

You will also be involved in configuring a wide range of linux servers and PCs in a busy TCP/IP network environment.

You will need to have a good familiarity with web, email and computer networks, an understanding of broadband, experience with MS Windows operating systems or linux based systems . Experience with VoIP services will be a plus.

You will be well organised, enthusiastic about new technology, eager to learn, good at asking questions to solve problems and have good written and spoken English with a clear telephone manner.

This position will appeal to those with a keen interest in the latest internet and telecoms technology and who are looking to gain exposure to the world of work and who wish to gain experience prior to a job in customer/it technical support.

Salary is £ 12,000 per year. We also offer a range of benefits (including free parking in Bath).

This is a full time position (37 hours a week), based at our Bath offices in Cheltenham St, Bath, reporting to our Operations Manager. You will receive 24 days holiday per year.

Application Details

For more information, please view our website at http://www.gradwell.com or contact Barrie Millett (barrie.millett@gradwell.net, 01225 800 888).

Please apply via email to Barrie Millett, or post to: gradwell dot com Limited, 26 Cheltenham St, Bath, BA2 3EX.

Our offices are located on the Lower Bristol Road in Bath, a 10 min walk from the train station, next to the Green Park Tavern.

We are continually expanding our provisioning team, so if you are interested in working with us, please get in contact.