Gradwell dot com Limited is a rapidly growing Internet Services Provider who focuses on VoIP (www.gradwell.com/voip/), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly.

(£ 13,500 per year)

As a new and fast moving technology, VoIP is a demanding product to provide and our customer support team is regularly faced with evaluating new and different types of network routers, phones, broadband services etc. to make sure it all fits together correctly so our clients can make phone calls.

We have won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended.

2006 and 2007 have been equally exciting and we are continuing to double in terms of customer base, financial turn over and staff (we are currently a team of 20)

Prior experience of the Internet, IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

About the job

With over 5500 customers, we process a very large number of transactions automatically and your responsibilities are to handle the exceptions, through our Netsuite Accounting system, in the following areas:

Sales Ledger

• Responding in an accurate and timely manner to customer queries (via email and telephone) regarding invoices and payments
• Monitor credit risk in customers and ensuring prompt payment
• Banking Cheques & processing Direct Debits
• Processing Customer Cancellations and refunds
• Completing a daily bank reconcilliation

Purchase Ledger

• Keying and filing of Supplier Invoices
• Checking Supplier Statements
• Processing Staff Expenses

Number Porting

Number Portability is the process where by we can take over a BT phone number and move it onto our phone network, so that our customers can receive phone calls over their internet phone service, but on their usual BT phone number.

The number portability process is a simple, but manual process, which requires us to ensure customers complete the paperwork correctly and liase between BT and our customers, to ensure our customers have correctly configured their accounts and that the phone numbers migrate without any errors or interuptions in service.

General

You will be well organised, enthusiastic about new technology, eager to learn, good at asking questions to solve problems and have good written and spoken English with a clear telephone manner.

Salary is £13,500 per year. We also offer a range of benefits (including free parking in Bath).

This is a full time position, based at our Bath offices in Cheltenham St, Bath, reporting to our Operations Manager. You will receive 24 days holiday per year.

We are a flexible employer, and are particularly keen to employ some one who wishes to begin work early in the day (e.g. 7am to 3pm).

Application Details

For more information, please view our website at http://www.gradwell.com or contact Barrie Millett, Operations Manager (barrie@gradwell.net, 01225 800 825).

Please apply via email to Barrie Millett, or post to: gradwell dot com Limited, 26 Cheltenham St, Bath, BA2 3EX.

Our offices are located on the Lower Bristol Road in Bath, a 10 min walk from the train station, next to the Green Park Tavern. Limited parking is available.

Closing Date 31st July 2007. Position available immediately.