Gradwell dot com Limited is a rapidly growing Internet Services Provider who focuses on VoIP (www.voip.org.uk), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly.

Our continual expansion and a specific focus on marketing and sales development leads us to require a customer care advisor to join the growing team.

As a new role in the company, you will be proactively making contact with existing customers, via phone or email, to ensure customers are fully satisfied with the service. You will identify opportunities for cross and upselling upgrades to existing services and of course, new services. You will also gather additional intelligence on our customer base. If opportunities to help customers arise, you will ensure they are swiftly passed to the relevant service team.

You will have good attention to detail and a good telephone manner. You will confident and experienced at . Technically, you will have built a simple website. Experience in copy writing would be a bonus. We will provide training in internet marketing (Google advertising) and on the completion of this, you will take a key role in implementing our online advertising strategy.

This is a part time position, for 15 hours a week at �10 per hour (three days a week, fully flexible). Annual equivalent would be approximately �20,000. Annual holiday entitlement is 24 days (pro-rata).

This position is based at our offices in Chew Stoke, South Bristol. You should note that this office is not well served by Public Transport, but has ample free parking. We also support working-from-home and that would be suitable for this position.

Prior experience of working in the Internet, IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

This is a new position within the company, and as a small company, there is great scope for applicants to contribute enormously to the role and our future development. We would particularly welcome applicants who are looking to return to work later in their lives.

For more information, please view our website at www.gradwell.com or contact Peter Gradwell (peter@gradwell.net, 01225 800 800).

Please apply via email to Peter Gradwell, or post to: gradwell dot com Limited, 3-3a Gloucester St, Bath, BA1 2SE.