Gradwell dot com Limited is a rapidly growing Internet Services Provider who focuses on VoIP (www.gradwell.com/voip/), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly.

As a new and fast moving technology, VoIP is a demanding product to provide and our customer support team is regularly faced with evaluating new and different types of network routers, phones, broadband services etc. to make sure it all fits together correctly so our clients can make phone calls.

We have won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended.

Prior experience of the Internet, IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

About the job

Your responsibilities will include providing a fast and accurate response to telephone and email queries from customers and helping them gain best use of the services purchased. This includes helping with email and ftp client configurations, password changes, VoIP phone configurations etc.

You will need to have a good familiarity with the internet, broadband and basic web development. Experience with Linux, Asterisk and other VoIP services will be a plus, however, full training will be provided.

You will be enthusiastic about new technology, eager to learn, good at asking questions to solve problem and have good written and spoken english with a clear telephone manner.

Salary is likely to be circa �12,000 to �15,000 pa, including benefits (free parking, internet access), overtime and on call allowance, for a 5 day week.

This is a full time position (37 hours, flexible), reporting to our Customer Support Team Leader, based at our offices in Chew Stoke, South Bristol. Additionally, we are looking to expand our out of hours service and some on-call work during evenings and weekends will be required.

Application Details

Please note that our office is not well served by Public Transport and you will need a full driving licence.

For more information, please view our website at http://www.gradwell.com or contact David Stockford (davids@gradwell.net, 01225 800 888).

Please apply via email to Peter Gradwell, or post to: gradwell dot com Limited, Unit 2a, Fairseat Workshops, Chew Stoke, Bristol, BS40 8XF.

Closing Date 30th January 2006. Position available immediately.